[IT/고객관리] Customer Success Manager

A Customer Success Manager role is now open at a foreign advertising services company. The chosen candidate will be driving strategic account planning, fostering strong client relationships, and ensuring satisfaction and retention.

Responsibilities:

• Drive yearly, quarterly, or monthly account plans with advertisers, addressing risks and opportunities
• Provide top-level strategic account management to ensure client retention and satisfaction
• Develop and maintain strong partnerships with clients, establishing yourself as a trusted consultant at all levels, including C-level
• Advise on clients’ digital strategy and educate advertisers on the company’s technology across channels and devices
• Optimise accounts to improve advertiser performance and drive growth opportunities to maximise revenue
• Analyse performance metrics and KPIs to identify personalised solutions and ensure client goals (ROI, ROAS, revenue) are met
• Aggressively grow revenue and negotiate additional budgets while upselling the company’s products
• Lead internal account management initiatives in collaboration with cross-functional teams

Requirements:

• Bachelor’s degree or above
• 5-7 years proven experience in direct client relationships in online performance media for e-commerce players or brand agency experience
• Strong interpersonal and communication skills
• Demonstrated track record of success in offering outstanding customer service and innovation
• Expertise in retail or consumer brand verticals is highly preferred
• Technical knowledge of site tagging, ad serving, and ad ops is advantageous
• Fluent level English and Korean

About the Company:

A global technology company that specialises in commerce media and personalised advertising. The company works with a wide network of partners to optimise marketing performance and customer acquisition throughout the consumer journey.

Keywords:

IT, 기술, 디지털, 광고, 전자상거래, 국제적

Job Ref: 5HBHI5