[리테일/물류] Customer Service Executive (Logistics Staff) Contract

A multinational food and beverage company is looking for a Customer Service Executive. The selected candidate will manage logistics operations, customer support, order management, and process improvement activities to ensure efficient operations.

Responsibilities:

• Manage order processing for wholesale and key accounts under the FS Team
• Handle defective product management, including labelling, work loss and waste management
• Manage credit claims and ensure proper submission based on identified reasons
• Assist with service calls and customer-related support activities
• Monitor and manage 3PL SLA KPIs
• Check product ingredients in bonded warehouse stock
• Support IT projects, including automatic shelf-life matching between 3PL shelf life and BPCS shelf life, as well as automatic system upload for EDI customer orders
• Manage loss and damage by allocating reason codes based on global standardisation, tracking loss and damage reasons in detail, and submitting credit claims depending on the identified reasons

Requirements:

• Bachelor’s degree or above
• 0-3 years of experience in a company (food industry is advantageous)
• Proficient in MS Office
• Good interpersonal skills as well as excellent business presentation skills
• Must possess a customer-oriented mindset

About the Company:

A global food and beverage company that manufactures, markets, and distributes a diverse portfolio of consumer products. The company is committed to delivering quality food solutions, driving innovation, and meeting the evolving needs of consumers worldwide.

Keywords:

고객 지원, 물류, FMCG, 소비재, 글로벌

Job Ref: KKZKWZ