[반도체/고객지원] Asia GPS Manager

An Asia GPS Manager role is now open in a renowned equipment manufacturer. The selected candidate will be in charge of coaching team members, coordinating installation and issue resolution efforts.

Responsibilities:

• Supervise and manage the Asia GPS Team and collaborate with the Asia CS Team, Regional Agents, and Contracted-Service companies for all customers with manufacturing fabs in Asia
• Coach and train Asia GPS forces to ensure skill development and performance
• Coordinate activities with the Asia CS team and customers for installation, warranty, problem, and issue support
• Lead project management for all products delivered to Asia customers, including assignment and oversight of Project Managers
• Conduct periodic meetings with customers for closer support
• Provide immediate responses and update reports for all customers after meetings
• Act as the first contact window for all Asia customers with Regional Agents and Contracted-Service companies, including responsibility for the escalation path
• Plan and manage manpower allocation with the Asia CS team for effective customer support in Asia

Requirements:

• Associate's degree or above in electronics, engineering, or other applicable field of study (Bachelor’s degree in electronics or technology is preferred)
• Prior experience in field service of semiconductor or display equipment (Bujang~)
• Understanding of technical issues involving the maintenance or installation of company equipment and company procedures
• Strong leadership and team management skills
• Excellent customer interface skills
• Mechanical aptitude is required, as well as an ability to use appropriate tools
• Fluent level written and verbal English (other languages such as Chinese, Japanese, etc. are advantageous)

About the Company:

A key company working within the global semiconductor market, its innovative products are trusted by industry leaders.

Keywords:

전자공학, 공학, 기술, 기술, 현장 서비스, 반도체, 제조업체

Job Ref: 52036S