[의료기기/영업운영] Sales Operation Specialist

A multinational healthcare technology company is looking for a Sales Operations Specialist. The chosen applicant will be responsible for supporting sales operations, reporting, CRM management, and inside sales.

Responsibilities:

• Support the overall order-to-cash process in collaboration with Sales, Customer Service, Operations, Finance, and other relevant functions
• Manage sales-related documents and contracts, including tax invoice issuance and sales reconciliation
• Monitor order and delivery status, coordinate customer requests, and follow up on outstanding issues
• Provide operational support for promotions, new product launches, training, and business events
• Prepare regular sales reports and monitor performance against targets by channel, account, and product
• Maintain and continuously improve existing Excel reports and BI dashboards, ensuring data accuracy and timely updates
• Identify significant changes in sales and account performance and share relevant insights with the sales team
• Maintain accurate and up-to-date customer and sales data in SFDC
• Support effective CRM utilisation and track customer follow-up activities to improve visibility of sales execution
• Work with cross-functional teams to resolve operational issues and improve reporting and sales processes
• Proactively contact designated accounts, including accounts with limited field sales coverage, based on agreed priorities and customer contact plans
• Follow up on field visits and customer requests and coordinate related activities with the field sales team
• Communicate approved product information and promotional offers, and provide invitations for new product launches and training sessions
• Monitor account activities and outcomes, record customer interactions and follow-up actions in SFDC, and coordinate next steps with the field sales team
• Proactively contact designated accounts by phone and email to communicate product and promotional information and identify customer needs
• Follow up with inactive accounts and identify sales opportunities that may lead to purchase consideration or orders
• Share customer requests and sales opportunities with the field sales team and collaborate on appropriate follow-up actions
• Track account activities and outcomes and record customer interactions and follow-up actions in SFDC

Requirements:

• Bachelor’s degree or above in business or a related field
• More than 7 years of practical work experience
• Strong sales operations knowledge and hands-on experience in order management, delivery management, sales reconciliation, contract management, and sales documentation
• Strong MS Office skills
• Strong data management and analytical skills, including sales reporting and analysis using Excel
• Sales negotiation and communication skills
  

Preferred Requirements:

• Experience with SAP and Salesforce (SFDC)
• Experience maintaining reports and dashboards using Power BI or similar tools
• Inside sales or B2B account management experience
• Healthcare, medical device, or multinational company experience
• Proficient in Korean; advanced level English

About the Company:

A global leader in hearing care solutions, this company specialises in innovative audiological technology that transforms the lives of people with hearing loss. With a strong presence in Korea, it combines cutting-edge research and personalised service to support customers and professionals across the hearing care spectrum.

Keywords:

영업, 운영, 지원, 헬스케어, 글로벌

Job Ref: 4JY3ZW