[제조/SCM] Customer Service Manager

A global manufacturer is looking for a Customer Service Manager. The chosen applicant will oversee customer service, order management, supply coordination, logistics, inventory, reporting, and team operations.

Responsibilities:

• Manage order operations and respond to inquiries from key customers
• Review RFQs and calculate costs by reflecting transfer prices and logistics costs
• Determine sales prices based on target margins and submit quotations to the sales team and distributors
• Oversee the overall ERP-based Quote-to-Cash process
• Manage quotation, sales order, purchase order, shipment, return, credit note, and settlement processes
• Proactively identify delivery delay risks and take preventive action to minimise supply disruptions
• Oversee supply chain operations with Global SCM, manufacturing sites, and third-party suppliers
• Continuously monitor factory production and shipment schedules
• Develop response strategies in the event of supply shortages, delivery delays, or allocation issues
• Coordinate demand and supply planning with Global SCM and suppliers through monthly S&OP meetings
• Manage forecast-based replenishment planning and safety stock
• Review slow-moving and excess inventory and collaborate with relevant departments to drive improvements
• Manage import logistics operations and logistics service providers
• Address issues related to import customs clearance, duties, and tax matters
• Analyse logistics costs and drive cost-saving initiatives
• Manage warehouse operations and maintain inventory accuracy through monthly inventory reconciliation
• Prepare monthly operation performance reports and share them with management
• Share reports related to gross profit, pricing, inventory, KPIs, and complaints
• Conduct ad-hoc business analysis to support management decision-making
• Oversee Customer Service and Warehouse operations
• Adjust work priorities
• Set KPIs and manage performance
• Lead improvement projects for ERP, CRM, and other work systems

Requirements:

• Bachelor’s degree or above in international trade, logistics, business administration or a related field
• More than 10 years of experience in customer service, sales support, or logistics (multinational company is preferred)
• Proven experience in leading and managing teams
• Proficient in MS Office and ERP systems (SAP, JDE, Navision, WMS)
• Strong organisational skills and attention to detail
• Proficient in English; other languages are a plus

About the Company:

A global manufacturing company that provides innovative sealing and components to a wide range of industries. The company delivers high-performance solutions that enhance efficiency, reliability, and safety in various applications.

Keywords:

지원, 공급망, 영업 지원, 고객 서비스, 제조업체, 글로벌

Job Ref: C5AJS2