seoulgeneral-mgt-consultancy/customer-relationship-management2024-04-162024-06-15fashion서울시Seoul Capital AreaKRRobert Waltershttps://www.robertwalters.co.krhttps://www.robertwalters.co.kr/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngtrue
An international luxury fashion brand is searching for a CRM Manager. The selected applicant will play a pivotal role in managing client data and developing comprehensive reports to support CRM analysis.
Responsibilities:
Manage client data effectively
Provide ad-hoc reporting and analysis support to marketing and retail teams as necessary
Support in developing strategies for attracting new clients
Work with the internal team to develop, execute, and manage clienteling plans
Implement CRM events including seasonal instore events, styling classes, and client classes
Support roll out of new digital CRM tools to enhance client experience
Train markets on new tools or upgrades
Build a strong client-centric mindset within the retail team through training, KPIs, reporting, and incentives
Requirements:
Bachelor’s degree or above in a relevant major
More than 5 years of experience in retail or hospitality
Experience in data analysis, business intelligence, or CRM field
Understanding of luxury clients and purchasing behaviours across different channels
Experience in Salesforce (marketing and service clouds) is a plus
Knowledge of CRM systems (octipas coheris) and SAP, Cegid, or Cognos is advantageous
Proficient in verbal and written English
About the Company:
A multinational luxury fashion brand renowned for its exquisite leather goods, accessories, and ready-to-wear collections. The company has become synonymous with timeless elegance and superior craftsmanship.
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