[제조/고객관리] Customer Service Representative

A global packaging solutions provider is looking for a Customer Service Representative. The chosen candidate will be managing the end-to-end order fulfilment process, including order placement, inventory control, sales recognition, and cost operations.

Responsibilities:

• Take orders from customers and place production details with the converter, confirming production and delivery timeline
• Resolve discrepancies on customer orders and facilitate communication between the customer and converter, or escalate as needed
• Ensure inventory control and shipping; manage the aged or defective FG write-off process periodically
• Maintain JDE system database for price and cost, and input daily sales and convert cost records
• Confirm monthly converting billing amounts and notify converters
• Provide weekly sales forecasts and monthly actual sales reports for IBP
• Perform monthly closing, including sales close, FG Master updates, and cost reconciliation
• Accept customer claims and resolve issues with converters

Requirements:

• Bachelor’s degree or above
• More than 7 years of experience in customer service or administrative function in multinational environment is a plus
• Prior printing or packaging industry working experience is desirable
• Good communication and interpersonal skills
• Proficient in English and Mandarin

About the Company:

A leading global provider of innovative packaging solutions, specialising in sustainable, high-quality materials for a wide range of industries. The company delivers cutting-edge designs, advanced manufacturing processes, and tailored services to help businesses enhance their product presentation, improve efficiency, and reduce environmental impact.

Keywords:

고객 서비스, 지원, 행정, 제조, 글로벌

Job Ref: I3QDZ4