[의료기기/고객지원] Customer Service Rep

An international hearing solutions company is searching for a Customer Service Rep. The selected candidate will be responsible for delivering prompt, efficient support across multiple channels, effectively addressing a variety of customer inquiries.

Responsibilities:

• Provide prompt and effective customer service via fax, email, telephone, and verbal queries, including support for product mix, warranty, supply, insurance, and 2nd processor inquiries
• Update customer and recipient information in company systems
• Process repair and service reports, provide warranty replacements, and assist with billing and shipping of repaired devices
• Administer and manage the order-to-cash process in coordination with distributors and country sales teams, ensuring timely and accurate order processing
• Support the Sales and Marketing teams by participating in events, education efforts, and candidate counselling to drive commercial value and business growth
• Partner with cross-functional teams to execute account strategies, grow the market, and build long-term relationships with accounts and KOLs
• Analyse sales and revenue forecasts, and create weekly and monthly sales reports
• Manage Direct to Consumer (DTC) activities through Salesforce Health Cloud to support lead tracking and identify sales opportunities

Requirements:

• Bachelor’s degree or above
• Audiologist or speech therapist background
• Experience within the medical devices industry is highly advantageous
• Technical experience is a plus
• Strong cross-functional communication skills
• Proficient in written and verbal English is preferred

About the Company:

A global leader in implantable hearing solutions. The company is best known for pioneering implant technology that has helped hundreds of thousands of people worldwide regain their ability to hear.

Keywords:

지원, 고객 서비스, 의료 서비스, 의료 기기, 국제적

Job Ref: PQ3I8C