[소프트웨어/엔지니어] Lead Customer Engineer (FDE)

An international software company is looking for a is looking for a Lead Customer Engineer (FDE). The chosen candidate will lead customer engineering programs for enterprise customers, driving successful delivery and long-term customer success.

Responsibilities:

• Execute end-to-end account strategy for major enterprise customers
• Serve as the primary customer-facing point of contact, managing executive and leadership relationships
• Lead large, multi-workstream customer programs, coordinating delivery across simulation, validation, and autonomy workstreams toward key milestones
• Drive cross-functional coordination across engineering, product, and sales teams to ensure customer needs are met through effective prioritisation
• Prioritise and delegate across competing workstreams and engineering teams to maximise customer impact
• Navigate ambiguity and complex customer situations, including incident response and high-stakes escalations, with sound judgment
• Communicate program status, risks, and recommendations clearly to executive-level customer stakeholders
• Engage customers to identify pain points and opportunities for additional project engagements
• Evaluate project timelines with customers and adjust resource requirements based on their feedback

Requirements:

• More than 7 years of experience working with external enterprise customers to integrate complex systems, troubleshoot issues, and drive problems to resolution
• Demonstrated ability to lead multi-workstream programs and coordinate cross-functional teams
• Excellent executive-level and technical communication skills, with a clear focus on solving customer problems
• Strong grounding in large-scale software development, with baseline knowledge of software systems
• Business level Korean and English

Preferred Requirements:

• Background in sensors, ADAS/AD, automotive, or a closely related field
• Experience directly managing or leading teams of engineers in a formal leadership capacity
• Proficient in (JIRA, etc.)
• Proven track record of leading complex programs involving 15+ software and hardware engineers

About the Company:

Based in the United States, this software development company specialises in autonomous vehicle development. World-leading OEMs depend on this firm’s solutions.

Keywords:

Job Ref: 9E4BEL