[리테일/영업] Retail Manager

A Retail Manager role is now open in an international jewellery company. The selected applicant will be responsible for driving retail performance through sales strategy execution, boutique operations management, customer experience enhancement, and team development.

Responsibilities:

• Analyse retail KPIs (sales, conversion rates, ATV, UPT, traffic) to identify trends and optimise performance
• Identify sales opportunities, develop action plans for underperforming locations, and share best practices across boutiques
• Manage daily/monthly sales and inventory, providing reports and insights
• Develop and implement sales strategies tailored to product categories and customer demographics
• Execute sales-boosting initiatives, including promotions, VIP sales, and special campaigns
• Enhance service quality through customer feedback and service checks
• Strengthen VIP and loyalty programs to improve customer retention
• Ensure boutique operations meet brand and department store standards, including staffing, inventory, and maintenance
• Recruit, train, and develop boutique staff to enhance sales performance
• Oversee boutique operations, including personnel management and compliance with operational standards
• Schedule and assign employees to optimise store performance and service levels
• Act as the key liaison between Headquarters, the Retail Director, and boutique teams
• Collaborate with the Retail team to support the Retail Director in executing business strategies and retail initiatives
• Ensure effective communication and alignment between Headquarters and boutiques to drive operational excellence and business performance
• Conduct regular performance reviews and initiate corrective actions when needed

Requirements:

• Proven experience in luxury retail management
• Strong leadership and team development skills
• Strategic thinking with excellent planning and organisational abilities
• Proficient in English

About the Company:

A global luxury jewellery company known for designing, manufacturing, and selling high-end jewellery and watches. Founded in Italy, the company is recognised for its craftsmanship, elegant designs, and presence in the global luxury goods market through boutiques and authorised retailers worldwide.

Keywords:

소매, 판매, 패션, 글로벌

Job Ref: 4GLZ37