[리테일/SCM] Customer Service & Logistics Specialist

An international consumer goods company is seeking a Customer Service & Logistics Specialist. The successful candidate will oversee customer orders, coordinate deliveries, manage claims and master data, and support SAP processes to ensure accurate and efficient supply chain execution.

Responsibilities:

• Act as the primary point of contact for customers
• Enter, control and validate incoming customer orders in SAP
• Manage customer credit limits and resolve order blocks
• Coordinate sales promotions and deployment plans in line with sales forecasts
• Prepare and distribute out-of-stock reports and arrange subsequent deliveries where necessary
• Communicate delivery delays and coordinate relevant updates
• Respond to customer requests for documents, delivery notes and invoices
• Allocate and transfer inventory between unrestricted, restricted and blocked storage locations
• Prepare customer service KPI reports

Requirements:

• Bachelor’s degree or above in Commercial, Business, or Supply Chain
• 3-5 years of experience in supply chain execution, particularly customer service and logistics, preferably in a consumer packaged goods environment
• Knowledge of the local market, including retailers, wholesalers and distributors
• Experience using ERP systems, particularly SAP
• Experience working with cross-functional teams and fostering teamwork
• Ability to deliver work with quality, accuracy, timeliness, reliability and thoroughness, while building trust and maintaining effective working relationships with customers, managers and colleagues
• Native level Korean; full professional level English

About the Company:

A global food company specialising in branded cheese and dairy products, offering a diverse portfolio of internationally recognised products for consumers worldwide. Employees benefit from career growth, professional development and opportunities within an innovative and internationally connected workplace focused on quality and consumer satisfaction.

Keywords:

고객 서비스, 물류 관리, 공급 체인 관리, 재고 관리, 재고 관리, 주문 관리, 주문 관리,, 일자리, 글로벌 기업

Job Ref: N7TGFB