[에너지/고객지원] Customer Service Officer

An international marine lubricant company is looking for a Customer Service Officer. The chosen applicant will be in charge of managing customer inquiries, orders, deliveries, and account follow-ups to ensure smooth service and positive customer relationships.

Responsibilities:

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time
• Work with Sales to understand and execute pricing, supply, and payment terms for each account
• Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, and local delivery agents
• Fulfil delivery requirements for orders, cope with changes in delivery requirements, and provide professional advice regarding local geographical conditions and supply limitations
• Carry out order follow-up activities, including submission of delivery notes for invoicing, and chasing and monitoring outstanding payments
• Maintain continuous and positive rapport with customers and monitor account performance and changes in assigned accounts
• Participate in maintaining and improving the organisation's quality and environmental management systems, processes, and compliance obligations
• Understand the organisation's significant environmental aspects and related actual or potential environmental impacts associated with the work

Requirements:

• Diploma level or above (supply chain, trade, business or sales and marketing are preferred)
• Fresh graduates are welcome to apply
• Skilled in MS Excel and other MS Office applications
• Excellent interaction capabilities and a proactive communicator
• Native level Korean; proficient in written and verbal English

Preferred Requirements:

• 1-3 years of relevant working experience in sales support, supply chain, or customer service
• Exposure to the marine, ship management, petrochemical or logistics/forwarding industry
• Experience in order management or import/export documentation
• Experience with ERP systems (SAP or equivalent)
• Proficient in Chinese or Japanese

About the Company:

A global marine lubricant company providing high-performance lubricants, oils, and technical solutions for the shipping and marine industries.

Keywords:

지원, 공급망, 영업, 고객 서비스, 글로벌

Job Ref: H25KXA