[물류/운영] CS Manager

A global logistics company is searching for a CS Manager. The chosen applicant will be responsible for overseeing end-to-end customer service and shipment operations, ensuring smooth coordination between internal teams, carriers, and agents.

Responsibilities:

• Coordinate with the Pricing and Booking Team in order to offer the best available option
• Send schedules, cargo information, and freight charges to agents and seek alternative options if initial offers are not accepted
• Proceed with booking and slot reservation upon receiving confirmation from agents
• Ensure carriers complete orders as planned to prevent booking cancellations
• Monitor and update shipment information with factories and inform agents of any changes such as PO number, ship date, weight, free time, pricing, GOH setup, etc
• Track and update shipment information in the internal system to ensure accurate data entry for subsequent departments
• Conduct regular review on office loading, following up with overseas on VIPs and lost accounts
• Resolve any issues that arise to ensure customer satisfaction
• Provide outstanding customer service to clients, addressing inquiries and providing timely solutions
• Handle and resolve any issues or escalations from customers
• Maintain strong relationships with key accounts and ensure their needs are met
• Provide regular market updates to agents, explaining difficulties and offering options to help agents make informed decisions for consignees
• Understand and manage the characteristics of each account, reporting allocations for fixed accounts to the global team
• Collaborate and support other departments to ensure smooth operations
• Ensure team members are working efficiently and accurately
• Conduct regular performance reviews and provide feedback to team members
• Develop and implement training programs for new and existing staff
• Provide guidance and solutions to the team
• Monitor and enforce team compliance with SOPs

Requirements:

• Bachelor's degree or above in foreign trade, international economics, maritime transport, or related fields
• More than 10 years of experience in a similar role within the forwarding, import-export, or logistics industry
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• High level of responsibility and ability to work under pressure
• Service-minded, detail-oriented, hard-working, and positive thinking
• Proficient in English (listening, speaking, reading, and writing)

About the Company:

A global freight forwarding and logistics company specialising in ocean freight, air freight, and supply chain solutions.

Keywords:

수입, 수출, 물류, 공급망, 고객 서비스, 글로벌

Job Ref: 9ICKQQ