[제조/고객관리] Customer Success Specialist

A global technology company is looking for a Customer Success Specialist. The selected applicant will support sales performance through CRM management, lead qualification, customer account development, and cross-functional collaboration.

Responsibilities:

• Enable and support the sales team in using the CRM system efficiently
• Oversee data entry, structure reporting mechanisms, and deliver data-driven insights to improve sales performance
• Assist in qualifying Marketing Qualified Leads (MQL) and Sales Qualified Leads (SQL) to streamline the handoff process to sales representatives
• Support and manage 1-Star and 2-Star customer accounts, implementing strategies to elevate account value and generate business growth
• Serve as the main point of contact for CRM-related activities
• Collaborate with HQ and APAC cross-functional teams to align tools, processes, and best practices
• Encourage 1-Star customers to use the company Web Shop by highlighting its benefits through compelling value propositions
• Visit and consult with 1-Star and 2-Star customers to understand their needs
• Select suitable products and support account growth

Requirements:

• Bachelor’s degree or equivalent in Marketing, Engineering, Computer Science, Electronics, or a related field
• More than 2 years of relevant experience in B2B tech, industrial automation, or a related industry
• Hands-on knowledge and practical experience with Salesforce
• Ability to conduct customer consultations and perform basic product selection for 1-Star and 2-Star accounts
• Strong analytical abilities and data handling capability
• Fluent level written and verbal English

About the Company:

A global company specialising in industrial cameras and imaging solutions. The company provides vision technologies and solutions for industrial and automation applications.

Keywords:

마케팅, 엔지니어링, 전자, 산업, 자동화, 글로벌

Job Ref: N9KRNZ