[제조/고객지원] Repair Coordinator

A Repair Coordinator role is now open at a global technology company. The chosen applicant will be in charge of managing and coordinating the end-to-end repair process, ensuring timely delivery, high-quality standards, and customer satisfaction.

Responsibilities:

• Manage and coordinate the end-to-end repair process from receipt to shipment, ensuring timely delivery, high-quality standards, and customer satisfaction
• Monitor repair progress and ensure target turnaround time (TAT) is achieved
• Prioritise repair jobs based on customer requirements and business priorities
• Track repair status and proactively address delays or bottlenecks
• Ensure repair documentation is completed accurately and on time, and maintain records for audit purposes
• Serve as the primary contact for repair-related inquiries and provide regular updates on repair status, delivery schedules, and potential risks
• Coordinate customer approvals for additional repairs and warranty decisions
• Support customer escalation handling and issue resolution
• Coordinate workload allocation and repair schedules with repair engineers to optimise resource utilisation
• Monitor capacity and identify resource constraints
• Order spare parts and monitor critical parts shortages, communicating impacts to stakeholders
• Arrange inbound and outbound logistics for repair units and spare parts
• Support inventory management, high-runner parts planning, and periodic parts inventory audits, cycle counts, scrap, and inventory turns
• Coordinate and communicate with customers (OEM, end users, and sales partners), other divisions in the company, Quality teams in Switzerland/Malaysia, repair engineers and managers, and worldwide service centres

Requirements:

• Bachelor’s degree or above in engineering or management
• More than 3 years of experience in a CS team or engineering team in the SEMI/Display
  industry
• Proficient in MS Office
• Strong customer focus and commitment to customer satisfaction
• Demonstrated ability to work in a team-based environment

Preferred Requirements:

• Experience in SEMI/Display capital equipment companies
• Experience with vacuum processes or valve operation in the SEMI/Display industry
• Technical competence in mechanical, electrical, and/or software engineering
• Regional and international travel experience
• Proficient in written and verbal Korean and English

About the Company:

A global technology company specialising in advanced industrial equipment and solutions. It supports various high-tech industries by providing precision-engineered products and services used in complex manufacturing and production processes.

Keywords:

엔지니어링, 제조, 기술, 고객 지원, 글로벌

Job Ref: PH18B6