[엔터테인먼트테크/운영] Onsite Operations Specialist

A global technology company is looking for an Onsite Operations Specialist. The chosen applicant will oversee venue operations across multiple football stadiums and matchdays, ensuring operational readiness, consistent standards, and smooth execution.

Responsibilities:

• Coordinate the company's operations across multiple football stadiums and matchdays
• Ensure each venue is operationally ready before doors open, including ticketing, access control, box office, devices, connectivity, staffing, and processes
• Monitor overall venue performance and identify potential issues before they affect attendees or partners
• Ensure operational standards are applied consistently across all stadiums
• Brief and coordinate Venue Managers and experienced freelance operational leads
• Ensure each Venue Manager has clear responsibilities, priorities, and escalation paths
• Support Venue Managers with operational problems they cannot resolve independently
• Coordinate junior freelancers and temporary staff through the relevant Venue Managers
• Monitor team performance and intervene when execution or adherence to processes falls below company standards
• Act as the first operational escalation point for venue teams
• Troubleshoot issues related to ticketing, access control, box office, and on-site workflows
• Identify issues that can be resolved locally and those requiring support from central company teams
• Ensure escalations are clearly documented and followed through to resolution
• Remain calm and decisive when unexpected problems occur during live operations
• Ensure the company's checklists, SOPs, and tools are followed consistently
• Identify recurring issues across venues and propose improvements to the central operations team
• Capture learnings from each matchday to improve future execution
• Support the rollout of new processes, tools, and operational standards across the network

Requirements:

• More than 3 years of experience in live operations, sports, ticketing, venues, hospitality or other high-volume operational environments
• Experience coordinating on-site teams or multiple operational stakeholders
• Proven ability to troubleshoot operational issues independently
• Comfortable supervising experienced people without necessarily being their formal line manager
• Strong organisational skills and attention to detail
• Strong communication skills with both operational teams and external partners
• Comfortable working with operational technology and learning new systems quickly
• Ability and willingness to travel
• Native level Korean; proficient in English

About the Company:

A global technology platform that connects people with unique experiences, events, and cultural activities through digital discovery and booking solutions.

Keywords:

스포츠, 실시간 운영, 기술

Job Ref: N74337