Customer Resident Support QA
Salary ₩55,000,000 - ₩65,000,000 per annum
Consultant Heidi Lim
Date posted 27 February 2019 2019-02-272019-04-14 manufacturing-and-production 서울시 KR KRW 55000000 65000000 65000000 YEAR Robert Walters https://www.robertwalters.co.kr
A global automotive supplier is seeking a Customer Resident Support QA. This position will be responsible for providing the top-notch, prompt support to customers and updates regarding ongoing issues for maintaining customer satisfaction.
- Initiate Containment action And Quick response to customer queries
- Report action plans for issue in 8D and/or customer format
- Track Quality Issues and drive the actions with plant quality
- Conduct Customer Concern meeting with CFT in Plant and drive actions
- Monitor the effectiveness of actions (ICA & PCA) for issues and customer metrics
- Provide safe launch support at customer site
- Update customers on actions implemented and work on reducing rejections at PDI and customer plant
- Bachelor’s degree in Electronic Engineering
- 7+ years’ experience in customer support quality
- Fluency in MS Office
- Competency in 8D methodology, IATF16949, FMEA, Control Plan, APQP, SPC, etc.
About the Company:
A global automotive supplier of electronic parts and built-in smart systems for cars. This company is considered the top-tier among auto product suppliers of electronic components for vehicle manufacturing brands ranging from high-end, consumer-oriented to heavily industrial.