[소프트웨어/기술지원] Senior Cloud Support Engineer

A global business intelligence company is looking for a Senior Cloud Support Engineer. The chosen applicant will provide advanced support for enterprise cloud analytics platforms, ensuring system performance, stability, and issue resolution.

Responsibilities:

• Own and support enterprise cloud production environments running analytics platforms
• Provide advanced technical support across cloud infrastructure, Linux operating systems, and platform components
• Work directly with enterprise customers during production operations, performance issues, and system stability and cloud-related incidents
• Troubleshoot complex technical issues by analyzing logs, metrics, and system behaviour, identifying root causes, and driving resolution across infrastructure, platform, and application layers
• Collaborate closely with global Cloud Support Engineers, Product Engineering and Development teams, and partners supporting customer environments
• Document solutions, known issues, and best practices to strengthen internal knowledge sharing and customer self-service and operational maturity

Requirements:

• Strong hands-on experience with cloud platforms *AWS, Azure, or Google Cloud)
• Solid Linux system administration experience
• Experience supporting enterprise IT or SaaS platforms in customer-facing roles
• Strong troubleshooting and analytical problem-solving skills
• Comfortable working in production environments
• Native level Korean; business level English

About the Company:

A leading provider of business intelligence and analytics solutions, helping organisations harness the power of data to drive smarter decision-making. The company specialises in delivering innovative, AI-powered analytics platforms that enable businesses to gain deeper insights, enhance operational efficiency, and create a competitive edge.

Keywords:

기술, 지원, IT, 글로벌

Job Ref: G3BMCW