[제조/고객관리] Customer Success Manager

A marketing solutions company is searching for a Customer Success Manager. The chosen applicant will be managing retailer and supplier relationships, ensuring smooth onboarding, and supporting ongoing client success.

Responsibilities:

• Manage day-to-day communication with brands, suppliers, and internal cross-functional teams
• Establish and communicate timelines of deliverables with suppliers and brand teams
• Present the platform through clear and efficient demos
• Support creation of campaign materials, bespoke presentations, and marketing content
• Ensure accuracy and compliance within internal platforms
• Analyse key performance metrics to provide confident feedback to suppliers and retailers
• Support suppliers with campaign setup, optimisation, and performance monitoring
• Present the Retail Media Network (RMN) proposition to retailers and brands
• Drive revenue by engaging suppliers and retailers to achieve internal and external targets

Requirements:

• Experience in retail media, eCommerce, or the digital industry
• Previous experience within the CPG brands/retailers
• Sales experience in both pitching and closing projects
• Confident in presenting to both small and large audiences
• Ability to manage multiple external stakeholder requests
• Ability to partner with internal and external stakeholders and build relationships founded on trust and product knowledge

About the Company:

A marketing solutions company that helps retailers and brands connect with consumers through data-driven retail media and personalised experiences. By combining advanced analytics, omni-channel capabilities, and shopper insights, the company supports businesses in optimising media investments, enhancing customer engagement, and driving growth.

Keywords:

소매, 전자상거래, 디지털, 판매, 마케팅, 광고, 미디어

Job Ref: PJV2W3