[패션/서비스운영] After-Sales Service Manager (1-year contract)

An international luxury fashion brand is seeking an After-Sales Service Manager. The selected applicant will be in charge of leading after-sales service operations to ensure a consistent, high-quality client experience across all stores.

Responsibilities:

• Standardise after-sales procedures across all stores and service vendors
• Manage Client Service vendor performance to drive service level improvements and process optimisation
• Establish and maintain consistent service standards across stores through key strategies and initiatives
• Monitor and follow up on open client cases with stores and vendors to ensure timely closure and proper escalation
• Drive continuous improvement of client experience by delivering appropriate actions by client tier and product category
• Manage after-sales documentation, approvals, and change or variation requests
• Work closely with the Client Service Centre and store teams to ensure timely issue resolution and proactive client communication
• Lead projects to establish and enhance after-sales service vendor systems
• Define, monitor, and manage after-sales service KPIs and dashboards, including target setting
• Ensure continuous improvement through data-driven performance tracking
• Train store staff to communicate after-sales policies consistently and professionally
• Collaborate with Sales and Operations teams to provide clear resolution guidelines and operational support
• Coordinate with the Retail Director to develop motivation programs for client advisors to enhance after-sales service performance

Requirements:

• More than 10 years of relevant experience in the luxury retail industry
• Experience in coaching and developing teams
• Proven leadership and people management skills
• Strong alignment with brand identity, with exceptional attention to detail
• Ability to manage multiple projects in a fast-paced environment with strong analytical and organisational skills
• Ability to influence and build consensus around innovative ideas
• Fluent level Korean and English

About the Company:

A foreign luxury fashion and textile brand known worldwide for its exceptionally high-quality cashmere, fine wool and timeless ready-to-wear collections. With a heritage rooted in textile excellence, the company offers timeless ready-to-wear, accessories, and fabrics that reflect understated elegance, quality, and enduring style.

Keywords:

영업, 소매, 패션, 경영, 글로벌

Job Ref: R6HA2D