[리테일/고객관리] Client Care Centre Assistant Manager

A global luxury brand is searching for a Client Centre Assistant Manager. The chosen applicant will be responsible for defining key performance indicators that align with business requirements, omni channel sales, and clients' needs.

Responsibilities:

• Consistently deliver memorable moments to elevate client experience
• Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction
• Take action on VOC performance and client feedback and complaints to improve client service
• Follow up open cases with clients and related teams to ensure cases close in a timely manner
• Drive continuous improvements for client experience
• Contribute to sales achievement and drive lifetime loyalty and spend
• Support e-commerce sales order management operations for Client Care Centre by cross-functional alignments
• Develop and execute a Talent Strategy for the client service team to recruit, retain and develop a high-performing team

Requirements:

• Bachelor’s degree or above
• More than 10 years of experience in Client Service, Client Service training or sales management in the retail or luxury retail industry
• More than 3 years of experience in team management
• Solid knowledge of client service management
• Proficient OA skill
• Prior client service experience in the luxury industry is preferred
• Experience in e-Commerce operations is preferred
• Experience in global communication is preferred
• Fluent level Korean and English

About the Company:

Headquartered in North America, this global retail company offers luxurious products. This brand is respected on a global scale for its high-end fashion products.

Keywords:

영업, 고객 서비스 관리, 소매, 패션, 국제

Job Ref: JXJ351