[IT/영업] Sr Account Representative

A Sr Account Representative role is now open in a foreign fintech company. The selected candidate will be executing account strategies that deliver sustainable, long-term value for both merchants and the company.

Responsibilities:

• Execute account strategies aligned with the company’s vision to deliver sustainable, long-term value for merchants and the company

• Be accountable for merchant accounts and assist in managing relationships, positioning themselves as a trusted advisor
• Support the negotiation and management of complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
• Drive revenue retention
• Maintain strategic relationships with merchants, driving alignment with merchant goals and the company’s solutions
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
• Drive execution of overall strategy and delivery of the company’s solutions, ensuring alignment with merchant priorities and shared success
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success
• Drive merchant retention, including churn mitigation, negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
• Leverage competitive and industry insights to refine account strategies and influence broader business initiatives
• Advocate for merchant needs within the company, driving innovation and alignment with evolving market demands
• Build strong partnerships with internal and external stakeholders to align technical and commercial goals

Requirements:

• More than 7 years of relevant experience in account management, client success, or sales (payments, technology, or financial services industries, with a focus on driving merchant growth and retention is ideal)
• Deep understanding of e-commerce, merchant services, and payment solutions, with familiarity with fintech products and digital platforms
• Proficient in using CRM tools (Salesforce)
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts
• Expertise in building and maintaining strategic relationships with senior executives
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs
• Exceptional communication and negotiation skills

About the Company:

A global leader in digital payments. It supports consumers and businesses in Korea by enabling secure, fast, and convenient online and cross-border payments, helping merchants connect with customers around the world.

Keywords:

기술, 금융, 핀테크, 계좌 관리, 영업, 글로벌

Job Ref: AE3AI1