[리테일/품질] Commercial Quality Manager

A foreign consumer goods company is searching for a Commercial Quality Manager. The chosen applicant will ensure product quality while managing consumer claims and supporting continuous quality improvements.

Responsibilities:

• Execute and monitor quality and freshness programs in line with Group policies
• Oversee quality improvement activities related to commercial logistics, distribution, and consumer feedback
• Coordinate product inspections and manage quality issues with warehouses and distributors
• Work closely with distributor call centres to review and analyse complaint data
• Own and manage the end-to-end process for consumer claims focused on product quality
• Investigate and resolve critical and non-critical consumer complaints with timely and effective responses
• Collaborate with Supply Chain teams on warehouse and transport management
• Monitor supply chain lead times and stock management for optimal freshness
• Support new warehouse scouting and selection to ensure compliance with quality standards
• Report on quality performance and key metrics to the business unit
• Promote and monitor quality KPIs and provide feedback for ongoing improvement
• Act as a local reference for shelf-life optimisation and harmonisation
• Participate in company-driven projects related to product quality, supply chain, and customer service systems

Requirements:

• Bachelor’s degree or above in Food Science, Food Chemistry, Analytical Chemistry, or a related field
• Experience in the food industry
• Experience with warehouse assessment and consumer complaint management
• In-depth knowledge of food production techniques and quality standards in Korea
• Background in quality management and complaint handling
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proficient with MS Office tools
• Fluent level written and verbal English and Korean

Preferred requirements:

• Proficient in SAP

About the Company:

A global confectionery company known for its premium brands and high-quality products. Known for its commitment to quality, innovation, and sustainability, the company delivers a wide range of beloved products, bringing enjoyment and sweetness to consumers throughout the region.

Keywords:

FMCG, 소비재, 품질 관리, 글로벌

Job Ref: M169QI