[제조/엔지니어] Lead Field Application Engineer

A global audiovisual technology company is searching for a Lead Field Application Engineer. The selected candidate will provide advanced technical expertise across pre- and post-sales activities, including system design, installation, troubleshooting, and customer support.

Responsibilities:

• Deliver technical training and product demonstrations to customers, ensuring effective installation, operation, maintenance, and troubleshooting of products
• Oversee and coordinate technical on-site or remote activities, serving as the primary escalation point for complex issues and ensuring decisions align with established procedures
• Provide advanced technical support through pre- and post-sales activities, resolving issues promptly, implementing interim solutions when needed and escalating unresolved problems
• Perform advanced product repair, maintenance, installation, calibration, troubleshooting, commissioning, and integration services of products
• Serve as the technical authority during system design and tender stages, validating recommendations and ensuring alignment with strategic objectives
• Support trade shows, events, and product demonstrations, ensuring equipment readiness and performance
• Conduct site surveys to support project sales and maintain accurate service records, site reports, and project documentation on the server
• Collect and analyse customer feedback on products and third-party systems, providing technical insights and recommendations when requested to support optimal system performance
• Demonstrate products to highlight unique selling points, ensure optimal performance, and confirm compatibility with customer sources
• Represent the Field Applications Engineering team in cross-functional discussions and support continuous improvement initiatives
• Provide advanced help desk support via phone and email, and adapt planned approaches during field assignments to meet deliverables and maintain system performance
• Prepare or assist in creating technical documentation, reports, training materials, and customer technical communications
• Maintain advanced technical knowledge of products and their integration into complex systems, as well as familiarity with competitor products

Requirements:

• Bachelor’s degree or above in electrical or electronics engineering, or equivalent field
• More than 5 years of experience in customer-facing technical roles (Audio and Video integration and engineering is preferred)
• More than 5 years of experience in repair/maintenance/theory of Digital projection systems or other Audio systems, in technical support, networking, field service, PC repair or related field experience
  

Preferred Requirements:

• Experience with professional A/V technologies, including AES3, SDI, HDMI
• Experience troubleshooting AV equipment at the board level using software, error logs, and service manuals
• Experience in ERP systems, JD Edwards
• Knowledge of audio signal processing, audio I/O implementation and audio calibration
• Understanding of networking concepts, including TCP/IP, routing, and switching
• Knowledge of digital products and related equipment such as PC hardware, setup, repair and installation
• Proficient in MS Office
• Ability and willingness to travel locally and internationally
• Proficient in written and verbal English

About the Company:

A global audiovisual technology company specialising in advanced projection, display, and image processing solutions. It supports clients across cinema, entertainment, corporate, and public sectors by delivering high-performance visual systems.

Keywords:

전기, 공학, 기술, 글로벌

Job Ref: TE0YHW