[제조/엔지니어] Technical Sales & Support Engineer

A Technical Sales & Support Engineer role is now open in a global manufacturing company. The selected applicant will be providing expert technical support, driving process optimization, and enabling customer success in post-CMP cleaning solutions.

Responsibilities:

• Act as primary technical point of contact for customers on post-CMP cleaning solutions across all wafer manufacturing applications (FEOL/MEOL/BEOL)
• Lead on-site troubleshooting at customer sites for defectivity, cleaning performance, brush break-in, material interactions, and process optimisation
• Support and track new brush qualifications and evaluations, delivering monthly status reports to global technical leadership
• Translate Korean technical findings and process feedback into clear English documentation for U.S. engineering and product teams
• Deliver customer and distributor technical training and support quarterly U.S.-led technical review sessions
• Own technical support for the Cyclone Break-In System, including break-in recipe recommendations, setup, and process optimisation
• Perform first-level troubleshooting, escalating to field service or HQ teams as needed
• Collaborate with the technical service team on installations, preventive maintenance, corrective actions, and spare parts planning
• Support the Korea sales distributor channel partner in meeting coordination, technical discussions, and evaluation planning
• Capture and communicate Voice of Customer insights to support product development and roadmap prioritisation
• Maintain technical documentation, including evaluation trackers, defect summaries, corrective actions, and field service logs

Requirements:

• Bachelor’s degree or above in a relevant technical field of study or a technical degree; an equivalent combination of education and experience may be considered in lieu of desired educational background
• 5-10 years of professional experience in the semiconductor industry (technical capacity is preferred, such as service engineer, process engineer, equipment engineer, or similar roles)
• Experience interacting with fabs (Samsung, SK Hynix, foundry/subcons, etc.)
• Demonstrated superior level customer relationship skills
• Proficient in MS Office and sales tools such as Salesforce
• Proficient with data analysis, technical report writing, and presentation skill
• Proficient in written and verbal English and Korean
  

Preferred Requirements:

• MBA degree
• Experience with PVA brush suppliers, CMP cleaning modules, brush boxes, or post-CMP cleaning chemistries, with a solid understanding of wafer defect mechanisms and fundamentals
• Marketing management experience with strong business acumen and familiarity with business finances
• Background in CMP or specialty cleaning equipment (Process Engineer, FAE, or Applications Engineer)
• Basic capital equipment troubleshooting (PLC/HMI, pneumatics, software interfaces)
• Familiarity with semiconductor defect analysis tools (SPC, KLA, Surfscan, optical inspection)
• Ability to support cross-cultural engineering teams in the U.S., Taiwan, Singapore, and Japan

About the Company:

A major global player in the manufacture of measurement equipment. Headquartered in North America, the company has many decades of experience providing solutions for its specialised sector financial markets.

Keywords:

제조, 기술, 반도체, 엔지니어, 글로벌

Job Ref: 7MUQNC