Customer Technical Manager
연봉 ₩80,000,000 - ₩100,000,000 per annum
컨설턴트 Jason Lee
채용 공고일 2019년 3월 15일 (금) 2019-03-152019-05-14 it 서울시 KR KRW 80000000 100000000 100000000 YEAR Robert Walters https://www.robertwalters.co.kr
An international software company is looking to hire a Customer Technical Manager with extensive customer service experience. In this position, you will be accountable for acting as a true partner to the company’s customers by understanding their needs and goals, key business initiatives, product design and engineering challenges and infrastructure configurations to deliver an outstanding experience.
- Establish a long term relationship with the assigned accounts in the high-tech and/or electronics market segment
- Identify the necessary strategic long term and short-term technical activities worldwide to achieve the overall sales goals with the agreement of the customer
- Procure required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activities
- Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
- Ensure a close connection between the team and Company Development for effective response to all defects and enhancement requests
- Bachelor’s degree in Engineering or another technical discipline
- 7+ years’ experience in customer support, customer consulting services, or related customer facing roles in a software engineering environment
- Experience in building models, applying simulation (FEA/CFD/Electromagnetics) techniques in engineering design process at various stages of product development
- Experience and expertise in the high-tech/electronics industry
About the Company:
A global computer software company in engineering and 3D design software. This company has a vast network of business partners in several countries around the globe.