Customer Success Specialist
연봉 ₩70,000,000 - ₩80,000,000 per annum
컨설턴트 Rocky Rogan
채용 공고일 2019년 5월 17일 (금)2019-05-17 2019-07-16 marketing Seoul KR KRW 70000000 80000000 80000000 YEAR Robert Walters https://www.robertwalters.co.kr
A top business intelligence company is searching for a Customer Success Specialist. The candidate who enters this role will be responsible for maximise the value customers receive from the company’s services.
- Carry out tailored engagements such as enterprise workshops, training, and education that help customers utilise company solutions
- Utilise usage information to focus on “at risk” customers to mitigate cancellations and take advantage of opportunities to maximise value
- Serve as the voice of the customer internally, providing feedback from their experiences
- Ensure transparency to the customer
- Plan and implement retention strategies
- Find opportunities and share insights with the account manager
- CFA, MBA, or similar is a plus
- 5+ years of work experience in a customer facing role
- Ability and willingness to travel
- Basic understanding of the market
- Sales skills
- Microsoft Office proficiency (Word, Excel, and PowerPoint), financial modelling skills, etc.
About the Company:
One of the world’s leading sources of intelligence information for businesses and professionals, this company uses innovative technologies to deliver information to clients in the legal, financial, scientific and healthcare industries among others.