Client Intelligence Professional – CRM
연봉 ₩70000000 - ₩100000000 per annum
컨설턴트 Manuel Cuquemel
채용 공고일 2016년 11월 25일 (금)
A global luxury brand is looking for a professional with experience in the luxury industry to join them as Client Intelligence Professional. This position offers you the chance to use your marketing expertise as well as your data analysis skills to facilitate problem-solving in CRM activities, developing partnerships, and much more.
- Provide a rich source of insight of competitors’ service, market conditions, general trends of consumer decision making
- Propose new initiatives and activities to provide innovative and relevant client experience throughout the channels under the omni-channel strategy
- Execute digital CRM communication under the campaign management plan for the business support ensuring client engagement
- Provide analysis to measure properly CRM activities and suggest alternatives KPIs where necessary and share with internal stakeholders
- Provide monthly report for campaign result, transaction analysis, customer purchase pattern and etc.
- Bachelor’s degree with 5-8 years of work experience within a customer related business environment or business consulting firm
- Experience executing major customer focused change/improvement initiatives
- Strong background of data analysis and customer program use experience
- Strong presentation and communication skills in English and Korean
- Proven accountability for budget/cost centre management
About the Company:
A classic luxury brand with impressive portfolio of products and designs that inspire women everywhere across the globe. They offer a work environment which encourages their employees to push boundaries and grow as professionals in their own field.
Keywords: client management, CRM, customer relations, 고객만족, 고객관리