[리서치/고객관리] Customer Support Executive

A high-tech tools and systems manufacturer is looking for a Customer Support Executive. The chosen applicant will be responsible for managing order processing, customer service sales, and support agreement renewals.

Responsibilities:

• Manage customer orders, invoicing, and debt collection through SAP Sales Cloud
• Handle customer inquiries, prepare quotations, and follow up on open quotes
• Promote and sell service products, including Contracts, Training, and Upgrades
• Maintain and renew support agreements, ensuring high contract renewal rates
• Collaborate with marketing to execute promotional programs and campaigns
• Build and maintain strong relationships with customers and OEM partners
• Coordinate with internal teams to resolve order, delivery, and service issues
• Prepare and submit monthly sales and administration reports
• Support Service Cloud and FSM implementation, ensuring accurate job records
• Maintain product knowledge and provide market intelligence to support sales efforts

Requirements:

• General Business Admin Degree
• Commercial astute, marketing, and logistics experiences
• Good understanding of customer requirements and how to use consumables in day-to-day applications
• Solid administrative or reporting skills
• Superior communication and interpersonal skills
• Strong analytical and negotiation skills
• Proficient in MS Office
• Prior customer-facing and negotiating experience is preferred
• Proficient in written and verbal English

About the Company:

A global provider of high-technology tools and systems, delivering cutting-edge solutions to support research and industrial applications. With a commitment to innovation and customer support, the organisation empowers researchers and businesses to push the boundaries of science and technology.

Keywords:

고객 서비스, 지원, 행정, 기술, 제조업체, 글로벌

Job Ref: W4W032