Head of Customer Care
연봉 Negotiable based on experience
컨설턴트 Elena Park
채용 공고일 2018년 7월 31일 (화) 2018-07-312018-09-19 electronics 26 Euljiro 5 gil Jung-gu Seoul 04539 Robert Walters
A leading global manufacturer of consumer products is seeking an experienced professional with strong leadership skills to serve as Head of Customer Care. In this role you will drive the continuous improvement of customer service across all areas.
- Define the customer service strategy and deliver the best operating model to deliver the business strategy in South Korea
- Play an active and integral role in the development and delivery of the Customer Relationship Management (CRM) program
- Establish and develop relationships with key stakeholders across both the business, group, and other markets
- Drive the development and implementation of policies and procedures throughout customer service to maximize operational efficiency and profitability
- Bachelor’s degree or higher
- Extensive experience in consumer focused businesses
- Extensive customer service experience, with full P&L ownership of the department
- Strong leadership skills and the ability to influence others
- Excellent verbal and written communication and presentation skills
About the Company:
A leading manufacturer of a variety of household consumer products. Employing hundreds of engineers and scientists worldwide and providing products to customers in more than 60 countries, this company aims to continue being a leader in consumer-focused innovation.