Customer Service Coordinator
연봉 ₩30000000 - ₩35000000 per annum
컨설턴트 Gloria Song
채용 공고일 2016년 10월 6일 (목)
A global consumer company is seeking a Customer Service Coordinator to join its team and provide administrative and customer service support to the field office by managing a diverse range of tasks related to customer service document management. A highly dynamic role suitable for an individual with some experience working for an international organisation.
- Provide customers with the best possible service
- Handle inquiries on product/service, sales promotions, customer communications, customer orders, billing/delivery
- Monitor and manage suggestions, complaints, as well as customer applications/renewals
- Improve quality of call centre service and customer's satisfaction
- Higher education degree in business or management, with solid knowledge of the customer service field and call centre industry
- Hands-on experience with VOC/KMS systems and other call centre operation systems
- Excellent internal/external communication and negotiation skills
- Analytical abilities to analyse customer needs or complaints, coupled with strong customer facing skills
- Working proficiency in Microsoft Office Suite
About the Company:
A market leader in the direct-selling industry, providing customers worldwide with access to a wide range of health and beauty products. Based overseas, they have continued to grow and evolve over the years, and are always interested in finding more great people to add to their vibrant, international team.