[리테일/이커머스] E-Commerce Assistant Manager

A multinational luxury brand is seeking an E-Commerce Assistant Manager. The selected candidate will support owned and marketplace channel operations by managing end-to-end order fulfilment, platform operations, and stock coordination.

Responsibilities:

• Manage orders and the end-to-end fulfilment process to successfully finalise e-commerce sales, leveraging OMS (Order Management System)
• Operate and manage the owned site on Salesforce Commerce Cloud (SFCC), ensuring smooth order flow, product availability, and system stability
• Support stock management in cooperation with the MD team, including stock movement and product assortment
• Ensure stable e-commerce functionalities on the website by co-working with IT and APAC teams
• Coordinate closely with 3PL and Customer Service teams to ensure timely order processing, delivery, returns, and overall customer satisfaction
• Report weekly and monthly sales performance, including KPIs such as traffic, conversion rate, return rate, and UPT to support business objectives
• Execute operations related to product assortment, inventory control, and monitoring daily and weekly sales performance, monthly promotions, and ad exposure across e-commerce channels
• Maintain the online brand store by utilising brand assets
• Collaborate closely with agencies and e-retail partners to execute digital activations
• Manage and execute digital marketing and SEO initiatives to drive traffic and improve conversion rates on the company website
• Cooperate with the marketing team to support digital campaigns and adapt local content for e-commerce conversion, including product launches, social media, and PR activities
• Collaborate with the CRM team to support omni-channel member acquisition and retention plans and increase the number of revisits and repeat purchases

Requirements:

• Bachelor’s degree or above
• 3-5 years of experience in Omnichannel, E-Retail or E-Commerce (SFCC and OMS is preferred)
• Excellent cross-functional collaboration skills for e-Commerce operations and planning, including IT, MD, logistics, CS, Marketing, and external vendors such as 3PL and marketplace retailers
• Digital mindset and online customer behaviour understanding
• Strong communication skills
• Proficient in written and verbal English
  

Preferred Requirements:

• Prior experience in consumer goods (luxury, cosmetics, fashion, FMCG)

About the Company:

A multinational luxury fashion brand renowned for its exquisite leather goods, accessories, and ready-to-wear collections. The company has become synonymous with timeless elegance and superior craftsmanship.

Keywords:

전자상거래, 디지털, 소매, 패션, 소비재, 글로벌

Job Ref: WV6QR6