[호텔/지배인] Hotel Manager(부총지배인/5성급)

A Hotel Manager role is now open in a global hospitality company. The chosen applicant will be responsible for the overall leadership, management, and operational performance of the hotel.

Responsibilities:

• Provide leadership and management for all operational hotel personnel, ensuring the health, safety, and welfare of guests and employees
• Coordinate and manage day-to-day hotel operations, conduct regular staff meetings and hotel tours, note deficiencies and ensure corrective actions
• Monitor daily revenue, labour reports, and monthly profit and loss statements, analyse results, and take action when necessary
• Control capital expenditures and ensure timely completion of projects
• Conduct weekly Operations meetings to address challenges, improve communication, and control expenses
• Develop and implement profit improvement ideas, policies, and procedures with General Manager approval
• Respond to hotel emergencies or safety situations and comply with local codes
• Ensure facilities are well-maintained and actively participate in operational committees such as Safety, Energy Conservation, and Recycling
• Oversee preventive maintenance programs such as the “Perfect Room” initiative
• Ensure hotel areas are appropriately staffed, and staff are trained, professional, and polite
• Monitor and enforce hotel standards consistently
• Conduct or participate in performance reviews and develop assigned managers as mentees
• Assume authority of General Manager in their absence and act as hotel spokesperson during emergencies
• Coordinate accurate forecasts with Sales & Marketing, Food & Beverage, Rooms, and Engineering
• Personally meet and interact with guests, review guest comments, and follow up on service issues

Requirements:

• Bachelor’s degree or above in hospitality management, business, or similar
• More than 3 years of experience in hotel operations or management within a multicultural setting
• More than 2 years of experience leading and managing large teams
• Familiarity with working in Asian cultures and understanding of Korean business culture
• Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members
• Strong communication and customer service skills
• Good problem-solving abilities and financial acumen
• Track record in driving service excellence and guest experience (Rooms background is ideal)
• Commitment to employee training, learning, and development, fostering a positive and productive work environment

Preferred Requirements:

• Proficient in Korean

About the Company:

A global luxury hospitality company known for its exceptional service, elegant accommodations, and world-class amenities. With properties in major cities and resort destinations worldwide, the company delivers personalised experiences that combine comfort, sophistication, and attention to detail.

Keywords:

환대, 호텔 관리, 운영, 글로벌

Job Ref: RAM0EM