[제조/고객관리] Customer Care Director

An international machinery manufacturer is looking for a Customer Care Director. The selected applicant will be responsible for overseeing the entire order lifecycle, ensuring timely and accurate fulfilment.

Responsibilities:

• Manage and supervise the entire order lifecycle from receipt to delivery
• Ensure consistent communication with customers from quote signature to installation and shipping schedule
• Guarantee on-time, in-full delivery of equipment and parts
• Maintain maximum safety standards across all logistics functions
• Deliver high-quality support and maintenance services
• Monitor customer care KPIs and implement corrective actions as necessary

Requirements:

• Bachelor’s degree or above in business administration, management, or related field (MBA is advantageous)
• More than 10 years of customer care or service experience
• More than 5 years of experience in leadership roles
• Experience in setting and maintaining high standards for customer experience and operations
• Background managing order lifecycles, including logistics and installations
• Expertise in delivering support and maintenance services, including field service and warranty claim
• Proficient in English (other languages is a plus)

About the Company:

Based in Europe, this global machinery manufacturing company is well known for designing and supplying machines, integrated systems, and software to facilitate various businesses’ manufacturing processes.

Keywords:

고객 관리, 관리, 운영, 고객 경험, 의료 기기, 국제

2091650/001